Mariella Niederkofler

Italy

 

Smiling customers come back.

 

Renowned leader with 10+ years of CX Experience, in different industries, experienced in implementing customer strategies in complex organizations, driving impactful actions at scale resulting in a +26% increase of promoters.

 

Leading a team of CX Experts, that established a successful T-NPS program nurturing a global customer-centric movement of +10K employees. With the mission to inject the voice of the customer in all business processes, driving Value Proposition Developments, simplification of customer communications as well as Customer Contact Strategy.