Dana Chisnell

(She, Her, Hers)

Dana is a pioneer and thought leader in civic design, bringing deep experience to that space. After working with banks, insurance companies, and tech companies for decades to improve experiences for their customers and workers, Dana has applied this work in dozens of states, and even advised election commissions in other countries. In 2019, Dana was named one of the world’s most influential people in digital government by Apolitical.

 

She is the editor of the Field Guides To Ensuring Voter Intent. The Field Guides are 10 volumes of evidence-based design guidance covering topics from ballot design to website accessibility. The Field Guides are in the permanent collection at the Cooper Hewitt, Smithsonian Design Museum.

Dana worked on the Anywhere Ballot, a ballot marking interface tested for accessibility by people with cognitive disabilities and low literacy. The Anywhere Ballot has been available as “open design” through a Creative Commons license since 2014, and is the basis of the digital user interfaces on most commercially available voting systems today.

From October 2014 to October 2016, Dana did a tour of duty as a “generalist problem solver” for the United States Digital Service in the Obama White House. Dana teaches a field course on design in government at the Harvard Kennedy School of Government in the Masters level Democracy, Politics and Institutions program.

Dana is an expert in plain language, forms design, and design for older adults. Her work on design for older adults includes groundbreaking work at AARP that was the basis for several requirements in the Web Content Accessibility Guidelines (WCAG). Dana and Jeff Rubin wrote the Handbook of Usability Testing Second Edition (Wiley 2008), the seminal book on the topic.

Dana currently serves as Senior Fellow and Design Lead at California Office of Digital Innovation and is Director of Project Redesign for the National Conference on Citizenship.

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